Privacy & Cookie Policies

Privacy Policy

Last updated: 26/06/2026

1. Who we are

This website, laditsouderos.gr, is operated by:

TSOUDEROS LTD
Asomatos, Rethymno
74060, Crete, Greece

For any question related to this Privacy Policy or the way we handle personal data, you can contact us at:

Email: info@laditsouderos.gr

2. What this Privacy Policy covers

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or contact us through our online forms.

The website is built with WordPress and Elementor and includes two contact forms:

• General Enquiries
• Business & Private Label Enquiries

Both forms include a required acknowledgement checkbox before submission.

3. What personal data we collect

We collect only the personal data necessary to respond to your enquiry and operate the website securely.

Depending on the form you use, we may collect:

• full name
• email address
• phone number
• company name
• job title, where provided
• country / market
• type of enquiry
• product interest
• estimated volume, where provided
• subject of enquiry
• message content
• any other information you choose to include in your message

We may also process limited technical information required for website operation, security, and anti-spam protection, such as:

• IP address
• browser and device information
• approximate technical location data
• server logs
• cookie preferences
• security and anti-spam verification data

4. How we collect your data

We collect personal data when:

• you submit a message through the General Enquiries form
• you submit a message through the Business & Private Label Enquiries form
• you contact us directly by email
• you visit the website and technical data is processed for security, functionality, or anti-spam protection

Before submitting a website form, you are required to confirm that you have read and understood this Privacy Policy.

5. Why we process your data

We process your personal data for the following purposes:

• to respond to your enquiry
• to communicate with you about your request
• to handle product, wholesale, export, or private label enquiries
• to assess potential business collaboration
• to keep records of business communications where necessary
• to protect the website from spam, abuse, and automated submissions
• to maintain website security, performance, and integrity
• to comply with legal, regulatory, accounting, or administrative obligations where applicable

6. Legal bases for processing

Depending on the context, we rely on one or more of the following legal bases:

• pre-contractual steps, where you contact us to request information, discuss products, request a quote, or explore a possible business relationship
• legitimate interests, namely responding to enquiries, managing communications, operating and securing our website, preventing spam and abuse, and maintaining appropriate business records
• consent, where consent is specifically requested and validly given
• legal obligation, where processing is required by applicable law

The acknowledgement checkbox on our forms confirms that you have read and understood this Privacy Policy. It does not mean that consent is always the only legal basis for processing your enquiry.

7. Cloudflare Turnstile anti-spam protection

We use Cloudflare Turnstile to protect our website forms from spam, abuse, and automated submissions.

Cloudflare Turnstile may process technical information about your browser, device, and interaction with the website in order to determine whether a form submission is legitimate. This helps us keep the website secure without relying on traditional CAPTCHA challenges.

The use of Cloudflare Turnstile is subject to Cloudflare’s own privacy documentation, including the Cloudflare Privacy Policy and the Cloudflare Turnstile Privacy Addendum.

8. How long we keep your data

We keep personal data only for as long as necessary for the purposes described in this policy.

In general:

• general contact form submissions are retained for up to 12 months after the last relevant communication, unless a longer retention period is necessary to respond to your request or protect our legal interests

• business, wholesale, export, or private label enquiries may be retained for up to 24 months after the last relevant communication where this is reasonably necessary for follow-up, commercial discussions, internal reference, or legal compliance

• technical and security logs are retained for a limited period, unless a longer period is required for security investigations, abuse prevention, or legal obligations

If an enquiry leads to an ongoing business relationship, we may retain relevant correspondence for longer where necessary for contractual, accounting, tax, legal, or operational purposes.

9. Who we share your data with

We do not sell your personal data.

We may share your data only where necessary with trusted service providers or parties that help us operate the website, secure the website, or handle enquiries, such as:

• website hosting providers
• website maintenance or technical support providers
• email service providers
• Cloudflare Turnstile for anti-spam and security verification
• security or anti-abuse providers
• professional advisers where required
• public authorities, regulators, or courts where disclosure is legally required

These parties only receive the data necessary for their role and are expected to handle it lawfully and securely.

10. Hosting and data storage

Our website hosting server is located in Germany.

Your website form submissions and related website data are stored on secure servers located in Germany, provided by our hosting partner.

Some third-party services used for security and anti-spam protection, such as Cloudflare Turnstile, may process technical data through their own infrastructure in accordance with their privacy terms and applicable data protection safeguards.

11. International transfers

Where a service provider processes personal data outside the European Economic Area, we rely on appropriate safeguards required by applicable data protection law.

This may include standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms where applicable.

12. How we protect your data

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include:

• secure hosting in Germany
• SSL/HTTPS encryption
• WordPress and plugin updates
• controlled website administrator access
• anti-spam and security protections
• Cloudflare Turnstile form protection
• limited access to submitted form data
• regular technical maintenance

However, no online transmission or storage system can be guaranteed to be completely secure.

13. Your rights

Subject to applicable data protection law, you may have the right to:

• request access to your personal data
• request correction of inaccurate or incomplete data
• request deletion of your data
• request restriction of processing
• object to processing based on legitimate interests
• request data portability where applicable
• withdraw consent at any time where processing is based on consent
• lodge a complaint with the competent supervisory authority

If you are located in Greece, you may lodge a complaint with the Hellenic Data Protection Authority (HDPA).

To exercise your rights, please contact us at:

Email: info@laditsouderos.gr

14. Third-party links

This website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We recommend that you review their privacy notices separately.

15. Children’s data

This website is not directed to children, and we do not knowingly collect personal data from children through our forms.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or technical changes.

The updated version will be posted on this page with a revised “Last updated” date.

17. Contact

For questions about this Privacy Policy or the way we handle personal data, please contact:

TSOUDEROS LTD
Asomatos, Rethymno
74060, Crete, Greece

Email: info@laditsouderos.gr